George & Karen
Thank you! This was quite a pleasant and unexpected surprise. I have always believed that my company has supreme customer service, but you put us to shame. This will not be forgotten. This is the first time that my wife and I have used a travel agency for vacation plans. I/We typically book everything ourselves and what a nightmare that can be at times. From now on, it will be you that handles our vacation plans. Not because of this action, but because of the way you have handled our entire reservation from the start.
This is really appreciated.
– George & Karen
We were looking for a destination for our honeymoon, but we were on a tight budget. Susan helped us narrow down our destinations and pick a resort that was perfect for us and that fit our budget. Even when we had flight issues on our way there, I contacted Susan and she got our flights changed coming home and helped us get on a different plane going there. Working with Susan and Go Travel STL, was a joy and made planning our honeymoon a breeze. I will definitely be contacting her for our next trip!
Julie and Geoff Cooper
My husband and I decided to take a trip to celebrate our anniversary. Naively, I thought I could plan the trip myself by using a calendar, map and iPad, but I quickly realized I was in over my head. I contacted Susan and she was able to create several options for us that she thought would fit our needs. We didn’t want to be away from our kids for too long, and as a knowledgeable travel agent, Susan was able to guide us to the perfect location that would maximize resort time and minimize travel time. Having personally seen the accommodations herself, Susan was able to suggest resorts that she thought would be most enjoyable for us. Many of the resorts she recommended actually came in under our budget, without compromising the experience we hoped to have. The entire process, from our first inquiry to our final payment was quick and easy. We never felt pressured or rushed. She took time to carefully explain the process and gave honest perspectives of the resorts. We can’t wait to book our next trip!
– Julie and Geoff
I have had one of the best experiences working with Susan. She is always on time and gives me the best options there are to booking a trip. No matter the question she always has an answer for me. I book through her and Go Travel STL at least once a year and I never regret it! She always makes sure that I am always informed to any changes to my trip. She is the best!
A special thanks to Susan Robson at Go Travel STL! Susan was absolutely wonderful to work with and made planning our honeymoon a breeze. I will never again plan a trip out of the country without Susan. She took into consideration what we wanted and how much we could afford, and made planning every last detail stress free. Her knowledge of the industry is outstanding and she can make suggestions that will make the difference between an OK and a GREAT vacation. We are so extremely thankful for her amazing customer service. After we arrived at our destination, everything was perfect. I highly recommend using Susan at Go Travel STL for all your travel needs!